BPO and CX Industry tips, guides and resources
Call center productivity plays a vital role in boosting your call center’s growth. The more productive your agents are, the better their output, which ultimately leads to higher revenues. However, with everything going on in …
Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers …
Want to learn about the healthcare BPO industry and how it can help your company? Today, tons of healthcare organizations are turning to business process outsourcing to manage their day-to-day activities. Why? With lower costs …
Looking to outsource your operations to a BPO company? BPO companies offer specialized services that cater to various non-core business activities. These can be activities like data entry, call center operations, finance, market research, IT …
For outsourcing companies, the depth of connection and support experienced by frontline employees has a direct relationship to how empowered and enthusiastic they’ll feel about solving customer issues. That has a flow-on effect to your …
The ‘war for talent’ is as intense as ever. A quarter of a century since global management consulting firm McKinsey first used the term when highlighting the increasingly fierce competition to attract and retain employees, …
As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small …
Over the past few decades, BPOs (Business Process Outsourcers) have become an increasingly important part of the global economy. By outsourcing activities like customer service, back-office administration, and accounting, businesses can make cost savings, improve …