BPO and CX Industry tips, guides and resources
The money your business owes its vendors/suppliers is known as its Accounts Payable or AP. On your balance sheet, this is a liability. As a result, companies often consider Accounts Payable a back-office cost center. …
Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service. An IVR software also …
Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core …
Interested in outsourcing marketing tasks? Marketing plays a critical role in creating brand awareness and generating leads for your business. However, having an in-house marketing team isn’t always feasible for most smaller businesses. Apart from …
Curious about virtual assistant call center services? Virtual assistant call center services help your business run smoothly. They take a lot of the weight off your shoulders by doing some of the repetitive work, like …
Are you looking to start a call center? With loads of businesses looking to outsource their call operations, running your own call center continues to remain a lucrative business! However, that doesn’t mean you can …
Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. …
Want to know about BPO services and understand how to use them to create the maximum benefits for your business? Business Process Outsourcing has grown in popularity over the past few decades. From small startups …